Refund policy
Faulty or damaged bottles
If your bottle arrives damaged, leaking, or is not what we said it is, you are covered by the consumer guarantees in Australian Consumer Law and we will replace it or refund it, your choice. Email sales@homekindco.com.au with a photo and your order details. If we need the bottle back, the return postage is on us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
The HomeKind promise
Beyond your legal rights, we back the product itself. Use HomeKind properly for 30 days, and if it does not clean the way this site says it does, email us and tell us what happened, and we will refund your order. You keep the bottle. There is nothing to post back. Posting a heavy liquid across the country helps nobody, so we would rather just make it right.
Changed your mind
It happens. You have 30 days from delivery to return any unopened bottle for a refund of the purchase price. Email us first so we know it is coming, send it back with the seal intact, and we refund once it arrives. Return postage for a change of mind is yours to cover, which we think is the fair split.
Cancelling an order
If you catch us before it is packed, email us and we will cancel and refund in full, no questions asked. Once it is in the post the change of mind terms above apply instead.
How to start any of this
- Email sales@homekindco.com.au with your name and order details.
- For damage or a fault, attach a photo. It usually means we can fix it without you posting anything.
- We reply with the next step. Refunds go back the way you paid.