If something’s wrong, we make it right.

Faulty or damaged bottles

If your bottle arrives damaged, leaking or not as described, you’re covered by the consumer guarantees in Australian Consumer Law, and we replace or refund it, your choice. Email sales@homekindco.com.au with a photo and your order details. If we need it back, we pay to have it sent back.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Keep the Bottle Guarantee

Beyond your legal rights, use HomeKind for 30 days from delivery and if it doesn’t clean the way this site says it does, email us and we refund your order. You keep the bottle.

Changed your mind

You have 30 days from delivery to return any unopened bottle for a refund of the purchase price. Email us first, send it back with the seal intact, and we refund once it arrives. For a change of mind, sending it back is at your cost.

Cancelling an order

Catch us before it’s packed and we cancel and refund in full. Once it’s in the post, the change of mind terms apply.

How to start

1. Email sales@homekindco.com.au with your name and order details.
2. For damage or a fault, attach a photo. It usually means you don’t post anything.
3. We reply with the next step. Refunds go back the way you paid.