Updated 28 September 2026
Your details, handled with care.
This policy covers homekindco.com.au, run by HomeKind Co. We have kept it in plain English on purpose. The short version: we collect the minimum we need to send you your order and answer your emails, we never sell your details, and you can ask to see or delete them at any time.
What we collect, and why
- Orders: your name, email, delivery address, chosen pack and scents, and your mobile if you give it. Used to pack and send your order, and to text you when it ships if you asked.
- Emails and texts you sign up for: your email, and your mobile if you tick the text box. You get your dilution chart, then our emails, and texts only if you opted in. We also note which question you answered, which page you signed up on, which welcome offer you were shown and which ad or link brought you, so the emails fit what you asked about. Every email has a one click unsubscribe and every text takes STOP.
- Contact form and email: whatever you send us, used only to reply to you.
- Analytics: we use Google Analytics and the Meta (Facebook and Instagram) pixel to see which pages get read and to measure advertising. You can opt out of personalised ads in your Facebook settings. It shows patterns, not you personally, and we don’t combine it with your form details.
What we never do
We never sell, rent or swap your details with anyone.
HomeKind never sees or stores your card details. Payments are processed by Shopify and its payment providers, which handle payment information under their own privacy and security requirements. When you pay, your card details go to them, not to us.
We never send spam. Order emails are about your order. Marketing emails only go to people who asked for them.
Where your details are stored
Orders are held by Shopify. Emails and texts are sent through our email platform. Analytics is processed by Google and Meta. These providers may store data outside Australia, including in the United States. We keep your details only as long as we need them for the purposes above.
See it, fix it, delete it
Email sales@homekindco.com.au and ask. We’ll tell you what we hold, correct it, or delete it, and confirm when it’s done. If you think we’ve mishandled your information, contact us first and we’ll do our best to fix it. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
If this policy changes, the new version appears here with a new date at the top. We won’t quietly change what we do with details you’ve already given us.
